COLLECTING YOUR INFORMATION
XPay.Life may collect your Personal Information when you use our services or Platform or communicate through above medium. We collect Personal Information which is relevant and absolutely necessary for providing the services requested by you and to continually improve the XPay.Life Platform. Personal and Sensitive Personal Information collected includes but not limited to:
name, age, gender, photo, address, phone number, e-mail id, your contacts and nominee details PAN card number, KYC related information such as videos or other online/ offline verification documents as mandated by relevant regulatory authorities, your business-related information
OTP sent to you by your bank or XPay.Life balance, transaction history and value, bank account details, wallet balance, investment details and transactions, service or transaction related communication, part of your card details for smooth transaction using XPay.Life or any of the services
your device details such as device identifier, internet bandwidth, mobile device model, browser plug-ins, and cookies or similar technologies that may identify your browser/XPay.Life Application and plug-ins, and time spent, IP address and location We and our service providers or business partners may also collect your Personal Information from third parties or information made publicly available including financial history and other information for the purpose of verifying and authenticating an investment transaction request you place with us. This is done in order to prevent suspicious transactions, or to comply with court judgements and bankruptcies, from XPay.Life reference and fraud prevention agencies.
PURPOSE AND USE OF PERSONAL INFORMATION
XPay.Life may process your Personal Information for the following purposes: creation of your account and verification of your identity and access privileges provide you access to the products and services being offered by us, merchants, affiliates, subsidiaries, associates, or business partners to conduct the KYC compliance process as a mandatory prerequisite as per the requirements of various regulatory bodies to validate, process and/or share your KYC information, nominee details with other intermediaries, Regulated Entities (REs) or AMCs or financial institutions or with any other service providers as may be required to process payments on your behalf and on your instructions; communicate with you for your queries, transactions, and/or any other regulatory requirement, etc. to authenticate a transaction request; validate a standing instruction for a Systematic Investment Plan or confirm a payment made via the services enhancing your user experience in various processes/submission of applications/availment of product/service offerings by analysing user behaviour on an aggregated basis; to monitor and review products/services from time to time; customize the services to make your experience safer and easier, and conducting audits to allow third parties to contact you for products and services availed/requested by you on XPay.Life Platform or third-party links to carry XPay.Life checks, screenings or due diligence checks as lawfully required by us; detect and protect us against error, fraud, money laundering and other criminal activity; enforce our terms and conditions to inform you about online and offline offers, products, services, and updates; customizing and improving your experience by marketing, presenting advertising, and offering tailored products and offers to resolve disputes; troubleshoot problems; technical support and fixing bugs; help promote a safe service to identify security breaches and attacks; investigating, preventing, and taking action on illegal or suspected fraud or money laundering activities and conducting forensic audits as part of internal or external audit or investigation by XPay.Life or government agencies located within India or outside the Indian jurisdiction to meet legal obligations While we may also process your Personal Information for other legitimate business cases, we ensure to take appropriate steps to minimize the processing to the extent possible, making it less intrusive to your privacy.
COOKIES AND OTHER TECHNOLOGIES
INFORMATION SHARING AND DISCLOSURE
STORAGE AND RETAINING INFORMATION
To the extent applicable, we store Personal Information within India and retain it in accordance with appliable laws and for a period no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes. Once the Personal Information has reached its retention period, it shall be deleted in compliance with XPay.Life’s policy on retention and data deletion.
SPAMMING AND ADDITIONAL TERMS AND DELIVERY OF SERVICES through XPay.Life Group Entities
XPay.Life is an ISO27001 and PCI-DSS certified entity and has deployed technical and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information. We understand that as effective as our security measures are, no security system is impenetrable. Hence, as part of our reasonable security practices, we undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. Further, you are responsible for maintaining the confidentiality and security of your login id and password. Please do not share your XPay.Life login, password and OTP details with anybody. It shall be your responsibility to intimate us in case of any actual or suspected compromise to your Personal Information. We have provided multiple levels of security to safeguard the XPay.Life Application by login/logout option and XPay.Life Application lock feature (“Enable Screen Lock”) that can be enabled by you. We have preventive controls implemented to ensure you use XPay.Life Application on your device and the same login XPay credentials cannot be used on different device without any additional authentication/OTP. Risk Monitory: Unusual and suspicious transactions: We may monitor your Transactions for high-risk practices or for fraudulent transactions. We may also engage Third Party Providers or other service providers to assist in these efforts and other elements of XPay.Life Services. If we have reason to believe that there is suspicious or unusual activity being carried out through your XPay.Life account, we may temporarily or permanently suspend your access to XPay.Life Services. We and/or the Payment Participants may reject a Transaction and/or settlement of payments for various reasons, including but not limited to risk management, suspicion of fraudulent, illegal or doubtful Transactions, selling of prohibited items, use of compromised or blacklisted cards or BHIM UPI accounts, XPay.Life, chargebacks/complaints or for other reasons as prescribed in the Payment Participant Rules. In the event that a Transaction is rejected or is unable to be completed, we will either transfer the funds back to the Sender’s Funding Account or will handle the funds in accordance with Applicable Laws or Payment Participants Rules. In addition, we may take any such action on a XPay.Life as may be required by a statutory or governmental authority or as may be mandated by the respective Payment Participant.
THIRD PARTY PRODUCTS, SERVICES AND COLLABORATION WITHIN PLATFORM
EXERCISE CHOICE / OPT OUT
We provide all users with the opportunity to opt-out of receiving any of our services or non-essential (promotional, marketing-related) communications from us, after setting up an account. If you want to remove your contact information from all our lists and newsletters or discontinue any our services, please click on the unsubscribe button on the emailers.
PERSONAL INFORMATION ACCESS AND RECTIFICATION
You can access and review your Personal Information shared by you by logging in to XPay.Life Platform using your secure login XPay.Life Credentials and may also place a request for updating your Personal Information by writing to us. XPay.Life may need to request specific information from you to confirm your identity and ensure authentication to correctly update your Personal Information. This is a security measure to ensure that Personal Information is not disclosed to any person who does not have a right to receive it or is not incorrectly modified.
In case, where you need any further information specific to the product/ services that you are availing or our use of your Personal Information, we request you to read through the Terms and Conditions specific to the product/service which is easily accessible through the XPay.Life Platform. For seeking any further information on the same, you can write to us at the details mentioned in the ‘Contact Us’ section of this policy.
We do not knowingly solicit or collect Personal Information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform or services under the supervision of your parent, legal guardian, or any responsible adult.
CHANGES TO POLICY