Getting started with instant refunds

All transactions done on Xpay Life platform are final with no refund permitted. You are responsible for entering the consumer number for which you are making the payment. Xpay Life is not responsible for any incorrect mobile number or DTH account number or incorrect data card information.

However, if in a transaction performed by you on the Xpay Life Platform, money has been deducted from your card or bank account and the service is not delivered within 24 hours of the completion of the transaction, then you shall inform us by sending an e mail to our customer services i.e., [email protected]. In the e-mail, please add the following details – the consumer number/ mobile number/ DTH account number/ data card information, operator name, value, transaction date and order number.

Xpay Life will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the recharge, then you will be refunded the money within 21 working days from the date of receipt of your e mail. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.

Grievance Policy

We value the trust of customers placed upon us and strive to offer the best experience. Our Grievance Policy has been designed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously.

Level 1


You can send your query on [email protected]. Kindly add following details in your email: User’s name Registered contact number Reason for raising the query

Level 2


We commit to resolve the matter / query / dispute in between 3-21 working days. Any delay in the resolution time shall be proactively communicated to you.

Level 3


If your query or complaint has not been satisfactorily resolved at previous levels within 30 days you can write an email on Grievance Officer at [email protected]

We offer round the clock support services. We are committed to provide you our first response within 24 hours of receiving the complaint.

We ensure that a complete universe of financial products is made available to our franchisees and thereby enable them to become financial supermarkets.
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